| rev:text
| - I'm going to break this down into a simple, but detailed review.
Pros:
- Relatively inexpensive. $20 for AYCE KBBQ isn't super cheap, but its not extremely expensive either.
- The quality of meat is pretty good. I'm no food connoisseur, but everything on the menu that I've tried tastes pretty good.
- Side dishes are tasty. The kimchi sings to my taste buds.
- The dining area is very roomy. Lot's of open space with a few TV's and music.
Cons:
**All my criticism is purely constructive, and I hope the servers can use this to improve!**
- Service can get quite slow when they're busy. When I needed something I would look around to see if I can catch anybody's attention and raise my hand, but the servers are all over the place. Often times I see all 3 or 4 servers cleaning tables. That really shouldn't be the case. Assign 1-2 servers to turn over tables while the rest make sure the customers are happy!
- The bell system isn't working(?). We pressed the bell on the side of the table, but no one came to our table to help us until I either got up to ask or waved my hands in their direct line of sight. There is no audible sound when you press the bell like most places, but I think they all wear some sort of watch that gives them alerts?
- The giant silver ventilation fans on the top do not seem to be working. When I walked in it was as if someone was vaping all over the place. (lol)
- There were pockets of time ~5-7 minutes between each order so we're not able to continuously eat food. Although I suppose this could be avoided by letting them know what you want next as soon as you get your food.
- Our side dishes were never refilled, but we never asked so there's that. I'm sure they would have happily refilled it if we had asked, but it would have been nice if they asked us if we wanted more. (I'm being nitpicky here. Not a huge issue)
- We didn't get any silverware besides chopsticks and had to ask 3 times for spoons to eat our soup and rice.
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Overall, I left feeling full and pleased. There were quite a bit of things that I would like to see changed next time I come, but it is a new business, and no one becomes a professional server overnight. I will definitely come back every once in a while to satisfy my KBBQ cravings. If the staff is reading this I hope you really take my advice to consideration! I'll update my review accordingly.
Edit: I came back to give this place another try. One of the servers nearly spilled hot soup on my moms lap. The marinated boneless gal I was NOT marinated at all. I was eating flavorless beef steak! Sorry, but I will be going to Gen now that it is open.
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