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  • Wish I would have read the reviews before buying here. I am having the same issue. Being lied to over and over about when my furniture will arrive from their warehouse. They tell me a date and u get no call. I have had to call over and over. And they just keep telling me different dates. Today is my last time contacting them.. If I don't get my furniture this week I will cancel the whole order! Horrible service!!!! Furthermore I finally received my furniture. I purchased a coffee table, two end tables, a sofa table, and a tv stand. The tv stand they tried to deliver was not the one I ordered. So I called the store and the insisted I was wrong and it was the one I ordered. I ended up have to go back down to the showroom to show them which one I ordered. Nothing was wrong the item number matched up and everything. They wouldn't admit they messed up! So we ended up making sure they knew which stand I selected and paid for and they brought it out to me the day after next. It was the wrong stand again! There were three sizes of the stand I ordered. I purchased the largest stand they brought me the med size stand! That was it! My husband and I went back to Biggs furniture to explain what happened and at this point we were looking for some type of compensation for our troubles. We spoke to the manager ( forgot her name.) and were treated horribly. While there another customer comes up to me and says he was also having problems, all while the receptionist on the phone was explaining to another customer they weren't sure what happened with their order either. I finally blew up and explained to the manager that their service was horrible. She acted as if she didn't care. I than said you guys should try harder to please your customers, have you read your yelp reviews. She replied that yelp only accounts for a small percent of her customers. In other words she don't care about the customers who have given reviews here on yelp! WOW.... She would offered us no compensation and did not even care that she lost a customer for life! She shrugged us off and was completely defensive and ultimately made us feel that we had no value to them! We canceled the order on the stand... Now let's see how long it will take to get a refund! Furthermore their delivery guys are a joke. They were supposed to assemble the furniture. Instead they just brought in the big piece and threw the shelves on my sofa. I was shocked.... Did I mention that when they dropped my other furniture off I had to argue with them that they were not in front of my house. They insisted they were at my door and I was standing outside saying no your not. After arguing with them for about five minutes he said oh sorry ma'am we are at the wrong address. I can actually go on about even more horrible stuff that has happened to me while dealing with this company but I think you get the point! Do yourself a favor avoid this nightmare! Don't buy here!!!! It's not worth the headache!!!!
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