My husband called their service department 2 and a half weeks ago and left 2 voice mails with Lexi to call him back to schedule a service. We are still waiting on a call back. He gave his cell phone number and waited 24 hours between phone calls and nothing. Called a 3rd time and told the operator what was going on and she said she would run the message out to Lexi and have her call - no call. Took the RV to a competitor and we are extremely happy with their communication and service. This is not the first time we have not been called back. Last summer we needed a part and so left a message with the part's department - still waiting to hear back. Ordered the part from a competitor who even sent the part to us over night because they knew how crucial it was to get the repair done. Guess Camping World has enough business that they don't need ours except for shopping at the store. Shame because they previously repaired our RV and did a great job, but after not being called back we won't go there again for parts or repairs.