Left me stranded and without a vehicle for the night and late for work the next day. No calls to say it was going to take longer. Service rep told shuttle driver they'd try to get me out by the end of the day. Dropped off and never picked up. No phone calls to update me on the status. I call the number on the appointment email, call center in Minnesota. Service reps are all gone and shop is closing in a couple minutes. No one could do anything for me at that time. They don't open until 7:00 am but the mechanic isn't even scheduled until 8:00 am. Truck is not even done. Waited another hour at the dealership and left without saying anything. Service rep gave me a discount of about $10 difference from the estimate and apologized a couple times. What a waste of time and money. Avoid them at all costs. All glitz and glamour without any sense of service.