I used booking.com to reserve a room at this hotel. Afterwards I looked at reviews about this place. I should have done that first. Almost every review I read was very negative, so we were very worried. We checked in anyway, and were very pleasantly surprised. The front desk area was newly renovated and beautiful. The room was clean and the front desk service (provided by Sabrina) was superb. I'm glad we stayed there and didn't cancel our reservation.