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| - Judging by the negative reviews, it appears Chart house is NOT what it used to be. We seem to have all the same complaints and Chart House has not responded to anybody NOR fixed its on going problems. My review will not matter or count because clearly Chart House does not care about reviews, hence their crappy customer service. Nevertheless, here it is. It has been about 6 years since I last visited The Chart House. I decided that this is where I'd like to return for Valentines Day 2018. Plus, my husband has never been there. Since V-day falls during the week, we decided to celebrate on a weekend instead. I called and booked 2 WEEKS in advance, making sure we get in! It was a good thing we waited to celebrate because I ended up having the flu on Valentines Day. Nevertheless, when I called to make reservations, the guy who answered didn't sound professional nor confident in what he was doing. I had peeked at the open table website to make sure the available times he gave me matched the website. 7:00 was the earliest they had available. We took it! 2 weeks later my husband and I got all dressed up and ready for our lovely dinner. We were also hoping to request a window seat upon arrival. We get to the hostess station where a younger girl with long dark hair proceeds to tell me we have no reservation! Then, with a little help from her colleague she then tells us we were counted as a NO show because our reservations were at 5:45. I told her there was a mistake on their end and 5:45 was not even an option at the time I called. All she kept saying was sorry and there's nothing they can do. She suggested for us to sit at the bar, elbow to elbow with others, or we can wait until 9pm for the next available seat! I told her that is not an option and why should we have to pay for someone else's screw up? I was saving my appetite and had not eaten since 12:00 that day....there was NO way I was waiting until 9:00pm. She pretty much gave us the stank eye and sent us on our way. We ended up waiting for a small bar table in the bar area to open up. I felt like a vulture stalking these poor people for their table lol. We literally stood there waiting for people to leave. This is something that the restaurant could have done for us at the least, instead of letting us flounder around. Within 10 minutes a bar table opened up and we snagged it. At this point, I was already mad and didn't even want to be there. Unfortunately, all other restaurants near by were booked until 9pm as well. To add insult to injury, the table was under my chin! I could have used a booster seat, since they only cater to tall people. As for the food....I got the shrimp and scallops, and it was about as ordinary as it comes. Nothing to shake a stick at! They had 1 bar tender for entire place, and yes it took awhile to get a drink. Our waiter was nice and tried to polish this tu** of a place the best he could. The place needs different management ASAP. They have NO structure, lack customer service skills, and have a bunch of lazy amateurs at the front desk who don't know how to push a button to make a reservation. Mark my words....this place doesn't have long before they close! It has all the signs.
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