| rev:text
| - Alright, I gave the restaurant manager ample time to respond to my complaints via email. Now I need to share with you guys the worst dining experience I have ever had.
Let me preface this by saying, I am a restaurant manager. I know I am critical about service. Even bad service I can sit back and chuckle about, but the end of this meal had me in awe. We went here after work one night, not too late though. I think they are open till 2 and wen went in at 11. We were promptly seated and greeted. Everything went great. The food was great, it was paced out, we were not in a hurry so we were happy waiting a few minutes between courses. Our server seemed knowledgable. She checked in occasionally and had some good suggestions.
All seemed to be going great. When we were on our last course, with food still on our table, she came by and asked if we had decided on dessert yet. Well, that's a little early to ask that when we don't even have a dessert menu in front of us and we are still eating our entree. We said we were still eating and we weren't ready yet. When we were done, a busser cleared our food. We figured out that the dessert menu was on the regular menu which was in a drawer beneath the table. So we pulled it out and she immediately came back and asked us again if we were ready. We told her we needed a minute.
That was the last we saw of her.
After ten minutes, she had not come back, I even tried to wave down a manager, who ignored me. I finally got up, went to the bar area where they were all hanging out and asked if we could order desserts. The manager came over to take our dessert order. The dessert came out, still no check backs. About the time the dessert is delivered I see our server sit down at the bar with her friend. They both have beer in front of them and start having food put in front of them. Now my blood starts to boil a little bit. We finish our desserts, while I have to stare at our server sitting down to a good time.
After about 10 more minutes I go up to the bar again. The manager is behind the bar, the server is still sitting there. I ask if we can have our check and the server looks at the manager and says, "can you get her check." What kind of restaurant do you run where your staff gets to drink and eat instead of doing their duties, and not only that but bosses around management to do their job. I cannot even fathom how this is acceptable at this restaurant. So the manager brings us our check, and I"m still fuming, he apologizes for me having to get up and says he took care of our dessert. I'm still fuming. He comes back with our credit card and gives me a coupon for a free appetizer next time I'm in.
The server literally never came back to our table. News flash...I will never go back in to redeem my "free appetizer" coupon.
As I said, the food was amazing, it's a nice place and I know a ton of people have had great experiences here. I was so offended by how I was treated, I will continue to tell people this story. Any place that allows their staff to behave this way clearly is not run well.
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