I have ZERO guitar knowledge. I called first and they were very friendly and helpful on the phone. I showed up with my kid's new guitar needing a string repair and a few accessories. Walked in and felt like a Barry Manilow fan at a KISS concert. Did I mention I know NOTHING about guitars. But the guys there were so very helpful and I soon felt totally comfortable. Got what I needed for my little one to start guitar lessons. They even helped me replace my broken string and tune the guitar! I really liked the guys there and would highly recommend the place!