| rev:text
| - Not well run, to the point that it is frighteningly bad. Don't let the price deal suck you in. One check in person but they have you get in line with the Thrifty line even though no one with thrifty can help check you in and it's a super long line. Check in lady is super nice but they clearly need more people on for their reservations.
After waiting in line an hour, and being told there would be a row of full sized cars for me to choose from for my RESERVATION placed weeks before my trip, I got downstairs to several people who had been in front of me in line waiting b/c there were ZERO cars that we all had paid for available and no one working here had any idea when more would be available, once it was possible to even track a person down and the attitude was so aloof regarding the matter. I wasn't even sure I was dealing with the right people based on seeming lack of concern and attire. I was given a solution of going back upstairs and going to Dollar Rental to try to get a car from them. When I pointed out that I had a reservation for weeks with their company and had waited in line for over an hour AND had already gone through the payment contract, the gal shrugged her shoulders. I asked, "so how exactly would that work?" And she said they are all affiliated.
Turns out they had two of the smaller sized cars left and the people before me took those instead of waiting. There was one full sized car off to the side & asked another attendant if it was available & she said, "sure, if you don't want to wait." I went over desperate to get in a car and on the road for my trip, but as I approached, there was damage to the vehicle, just noticeable scratched on the paint job, though not where it wasn't drivable. As I started to pull away, I asked once again to the attendants if there was any issue with me driving that car and whom would document the existing issues with the vehicle. They just point to the checkout gate.
I pull up to the gate and a lady taps the windshield where there is some marking on it & tells me curtly that I can't leave with that car. I told her what I just went through and she shrugs too and tells me to turn the car around and go back to see the attendants for assistance. I then pointed out that those same attendants said it was ok for me to drive that car, but she says I have to go back. I get back and they aren't even there. I start talking to some other guy who didn't really seem to speak English but implied I would just have to wait until someone showed up with a car. The lady from the gate came walking back down and seemed to casually take the responsibility of finally helping me. There was another car in an entirely different area they got me in which is why this is two stars and not one. Though it took begging for help, they got me on the road and for that I do appreciate. Shame it had to get to that.
Car turned out to be great for the trip after that whole ordeal, but I dreaded the return process. Made sure to get back a little early. Thankfully that process was quick and smooth.
I've never been through an ordeal like this with a rental car and absolutely cannot understand how this sort of business practice can be allowed. THEY ARE AFFILIATED WITH THRIFTY AT THIS LOCATION & I would stay away from them as well.
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