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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-08-25 00:00:00 (xsd:dateTime)
itemReviewed	Axis Property Advisors
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	We had the worst rental experience of our lives with this property management company. It started from the beginning... We were told that our move in date would be July 1st by one of the employees. We arranged for a moving pod and scheduled for the pickup to coincide with this date. We were then informed that the house wouldn't be ready for a "few" more days. Long story short we didn't get to move in until July 9th and had to stay in a hotel for 8 days waiting for the house to be done. The application process started weeks before the move in date and simply meant they forgot to schedule someone to do the repairs and such to get the house ready for move in. So now we are down $800+ for having to stay in a hotel and another $50 day for storage of our pod. This little debacle (plus a strange application process where they couldn't find my wife's background??) had my wife not wanting to sign the lease and find another house. I really just wanted to be done with the house search and talked her out of it. I should have listened. We tried to set up the water in our name first thing when we arrived, along with all our other utilities. The water company needed to see a signed lease to do this. When we went to our portal the lease was not signed by management ,so the water company would not accept it. We informed management what was going on and they said they would upload the signed copy on our portal. 1 month later and still no signed lease on our portal, we received an angry call from management saying we never changed the water into our name and that we owe them $ ASAP! This really made my wife mad because we had informed them of the problem and they never took care of it! They quickly realized that they were the one's in the wrong and finally got it taken care of. Basically most of our communication with management was usually met with a quick verbal response that resulted in no action. Be warned you will have to call or email several times to get action. Something small but is a good example of the communication resulting in no action is when we moved in we noticed we didn't have a key to the community pool. This was one of the selling points on us getting the house since we have two little girls. We verbally asked the person doing the move in inspection with us to see if we can get a key to the pool and they said they would look into it. No response for a couple months so we emailed asking about the key. They said they will look into it again. No response. So we just gave up knowing that with the move in debacle, water bill debacle, and now the pool key that we would not get action. So we never had a key to the community pool the whole year which was kind of a bummer. During our stay we had a maintenance request. Our toilet was broken with a constant drip that was costing us big $ on our water bill. The water company actually noticed the huge increase and called us. We immediately put in the request and were told someone would come. 2 weeks later someone did. To our surprise the maintenance guy thought he was there to fix a water leak! So the management thought there was a water leak and it took 2-3 weeks to get someone to come fix it. I'm just glad we actually didn't have a leak. None the less 2 weeks is a long time to come fix a broken toilet that was costing us money. I'll be nice and say this could not be the norm because during the move out we put in another request and it was handled in a timely manner....1 for 2 ain't bad I guess?? To top it all off we moved out and did our final walk-through. I took careful inspection of the whole house knowing that management companies charge $50 to replace a few light bulbs and things like that. I replaced every light bulb and made sure everything was clean and in good shape. I did know that we were going to be charged for a tear in the cheap vinyl floor from a moving out mishap. Which was fine because it was something we actually damaged and I had no qualms paying to fix what I damaged. So the staff member that did the final walk through quickly wrote a few things down and said, "I'll finish up here. Go ahead and leave and I'll let you know if anything major comes up." So to my surprise we get our deposit check and $600 was taken out! $200 for the floor which we owe and am glad to pay. So $400 bill for keeping the place in perfect condition besides the floor. I walked the house several times and could not see anything damaged or in need of repair that wasn't already there from previous tenants. I contacted management that I need a more detailed itemized sheet on all these repairs and I wanted pictures and receipts for it all. Of course I got a quick verbal response about how they would look into it and would send a more detailed invoice. Due to the above, I know no action will be taken. So BEWARE renting a house from this property management company might cost you almost $2000 like it did for us.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Jeremy

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