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| - I've been here multiple times and the service has been pretty ok, but today sent me over the edge. There was a kid working there named Devon (I think) and he was rude, slow, and didn't get my order right. The line was long, wrapping around the entire store, however it usually only takes a few minutes for the cashiers to get through everybody. However, Devon (or whoever) was one of the cashiers and was slowing down the entire process. He kept getting frustrated with customers orders and repeatedly turned to the other cashier for help, in turn slowing her down. Then, I saw him get frustrated and belligerent with the pastry-warming machine after he couldn't find the right button to press. I finally order my drink - only to find out they're out of EVERY size cup except for grande (YOU HAVE ONE JOB). This isn't the first time I've been to this location with them out of inventory (I thought they would learn by now to order more due to demand). Then lucky me - Devon makes my drink. He fumbled with the ingredients for at least 4 minutes (mind you the volume in the store was high and the drinks were lining up), and when I got my drink it was completely wrong. He also pretty much threw it down on the counter and walked away. The only reason I'll ever be returning to this location is because of the convenience. Being a manager in the past, I would say the management of this location needs to buckle down and get it together. There are plenty of other friendly, efficient baristas that have made my experience there awesome, but Devon needs to get out of the kitchen if he can't stand the heat.
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