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  • I had cataract surgery on 5/21 and 6/3 & feel compelled to advise of what to expect. When entering you'll see a crowd of waiting people (mostly us seniors) & soon find it's run in assembly line fashion, lacking in friendliness. You'll wait to see 2 technicians (on ea. visit) to test you before seeing the doctor, & before leaving you you'll sit down with the "finance" person. The customer service throughout was mostly lacking & I didn't feel important. You'll be given a sheet on post-& pre-op instructions, but won't know about this: ALL surgery is done way out on Pecos Road, & you'll have a hood over your face in surgery. The O.R. is also assembly line & it made me nervous because nothing was explained & they were short-handed. Even though I spent time with a lot of employees & doctors, I was not told the DETAILS: you'll use 3 kinds of eye drops & put them in 12 times daily for 6 weeks & you'll not wear any eye makeup all that time. You can't read for the 1st few days. The day after, though you'd love to celebrate your "new" sight, you'll look in the mirror & see many wrinkles, your thin hair, your teeth needing cleaning, & a dirty bathroom. I was mistakenly sent 22 mi. to the Pecos Rd. location (& given wrong directions) for post-op & wasn't told I could see a doctor once I drove that distance. I received no call backs on my first 2 calls for info because they insist you use their web page. Dr. Ravi Reddy told me I would have perfect sight in left eye, & with right eye there's a chance I may still need glasses for driving. That's true for the left eye but... I now cannot see more than 8 feet in front of me whereas before I needed glasses only for driving & T.V. So, I really need glasses even when I WALK. The big questions remains: why did I have the right eye done & what went wrong? I had myself seen by 2 other doctors there post op, but still have only been given excuses. Let this be your judge.
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