I grew up eating dim sum since I can remember. But service seemed to have lacked over the years. I don't know why. There food is still delicious, but they need to retrain their staff because I know of the old staff who are great, but its the new staff that need to learn how to keep loyal customers WHO ARE NOT CHINESE to keep coming back. I know PALMS opened a Cathay house by their cafe. Terrible experience over there. I had to talk to the manager several times because my mother, grandma and I waited over 30 minutes to get our dinner served. And on top of that, they accidently gave us somebody else's order of MP shrimp, and then took it back after it was sitting in front of me for a few minutes; and then served it to the next table. Very disappointed.