I have been a loyal customer of AT&T 20-plus years never have my phone service has been shut off for non-payment my phone has been off for the last 3 weeks due to a mistake of one of your employees and it's totally affecting my business and my personal life this is my business line and my personal line and my son's line has been cut off as well as I cable due to a mistake of one of you guys this is horrible this is unacceptable I know all the stores managers in town have tried to help me and it's coming from corporate office now I'm replying no one seems to have the authority to approve $800 credit to my account for a mistake you guys made I have all my receipts and documents and I will continue to fight this problem this is a living Nightmare and you guys should not treat people like this this is horrible horrible horrible I have contacted several news stations will be getting contact with AT&T I've also done several reports of the places I will not