This particular location is extremely poorly managed and organized, making the overall experience very poor. Lines for different stations open without rhyme or reason, and also without announcement from the staff. After waiting at the gelato station for quite a while, we finally inquired and found that only one line was open for all items. Then, after waiting in that line for 20 minutes, the woman taking orders recommended that we go back to the gelato counter instead of waiting where we were. After this huge ordeal, we finally got our overpriced gelato which was already melted and dripping everywhere. I'd try the Aria location; it couldn't possibly be worse. The manager of this place should be made to walk the plank.