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  • HORRIBLE, HORRIBLE, HORRIBLE! Bought a new phone from them, had it 2 months, and the thing went wonky. Brought it in and everyone was aghast with wonder. So they shipped me a new phone or so I thought. Get the new phone and after 2 days, it started acting wonky. Brought that back in and was told I was given a REFURBISHED phone. Well knock me over with a feather, when I spent darn near a grand for a new phone and paid cash for it, I sure wasn't expecting to wind up owning a used phone. Only having it for 2 months and the problem wasn't a human oops but rather defective. I say, run....don't walk, and find another provider or just go to another store and try your luck. Either way, Verizon just is bad. I've heard and had better customer service at T-Mobile, where they go above and beyond to make things right. I must have been body snatched to think it was all greener pastures at Verizon, when it's just a field full of manure.
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