I think the staff is extremely courteous. They are always fun when I go in and thoroughly answer questions. I recently had LASIK and they were able to get me in for followup visit so I didn't have to drive 5 hours for my follow up appointments. They charged me an extremely reasonable fee for these visits since they aren't covered by insurance. I've seen both Doc's there and they both answered my questions thoroughly and patiently. I'd highly recommend them to others.