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| - We arrived hungry at about 6:45 on a Saturday, and for our party of 10, we ended up waiting over 2 hours and finally were able to sit when we offered the suggestion of splitting our party in 2.
The decor is very nice, industrial with a touch of glam. I love the large bar when you walk in, the aqua retro chairs and the different rooms (bowling, shuffleboard, dining, etc). Great place to hang out on a Saturday night with friends.
I had the Dancing Bear drink which was pretty good, so were the onion rings!
Our party was seated at two tables (due to lack of tables for large parties - there is only 1) and my table experienced very poor service compared to the other table for our group. Their orders were taken immediately and they were served their food within about 20 minutes. Our experience was quite different. It took about an hour for us to receive cold food. I ordered the Queen City burger, it arrived lukewarm, medium well (I asked for well), with bacon that was hard and chewy and on stale bread. I ordered wings, they were not that great, but it could be because I don't like breaded wings. Flavor was good though.
The manager came to check on us and he got our food expedited somewhat, I appreciate that. But I was pretty disappointed that when he returned later to see how everything worked out and I explained to him the issues with my burger, he nodded his head, told me to give them some time and come back, then walked away. An apology goes a long way, but I didn't get one. He didn't seem to care that his guests had a negative experience at his establishment.
What made this so frustrating is that we had patiently waited SO long for a table, didn't even complain... we ordered drinks at the bar, fries, onion rings, just hung out. The two tables that we were eventually seated at had been empty for close to an hour. No one bothered to ask us if we would be willing to split up so we could be seated. WE had to make the suggestion. So at this point I'm starving and aggravated. Now I have to wait an hour to get wings and a burger and they aren't even hot? Not good. I wanted to try the homemade ice cream, but it wasn't even worth the hassle. Maybe there was a rush to open Queen Park for the Final Four as one of my friends speculated and maybe they called in everyone who was available to help, all hands on deck. But I hope that there is some much needed training of the permanent staff. Otherwise there will be more reviews like this...
I definitely think this place has potential to be a great spot to hang out and get some good food, but there are a lot of kinks to be worked out in the kitchen and with the service for sure.
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