After attempting numerous times to talk to a real person, I kept getting a voice mail stating they were 'in session". There was no way to even leave a message for a return phone call. So, I booked online with a female, Rene. I showed up on time yet they failed to inform me that they changed locations. By the time I went to the new location I was already 10 minutes late. I was greeted by a male masseuse who told me that they should have notified me of the new address when they confirmed. Except I never got a phone call to confirm OR to ask me if it was ok for a male. Not cool. I booked a "trigger point" which was $10 more, I do extensive trigger point work on balls and rollers and was really looking forward to having someone else address these muscle knots. Unfortunately, the masseuse never put enough pressure to address any muscle knots. I thought that there was a mix up and maybe I was booked for a swedish...but no, at the end of the massage I was charged more for deep tissue. It was an aggressive Swedish at best. Masseuse was nice. Establishment was clean and pleasant. I wont be going back. It was a waste of my time and money.