I LOVE Kohl's... Just not this one! It is always a mess and the staff is not very friendly. Another reviewer hit the nail on the head when she mentioned how "untidy" it is and how it's so full that you can't get a stroller through... I have a problem just getting one of their tiny carts through!
If it weren't for the value and quality of Kohl's clothing (their home accessories and electronics are very overpriced... Shop around before purchasing those items here), I would rate it a one. I go out of my way to shop at a different Kohl's now!