My son was referred by Biltmore ENT for a very important barium swallow test, as he has not been able to eat solid foods for nearly (2) months. We were told they would be calling us to schedule an appointment. We have been waiting since 8/30/16. We have left voice mail after voice mail at the phone number the ENT office uses, (480-478-6535) asking what the hold up is, and why they aren't calling us. Nobody has ever returned our calls and he needs this handled. Today, I finally had the doctor's office provide me with a central scheduling number in Phoenix where we can call ourselves. I have now been on perpetual hold for appointment assistance for over 10 minutes with this site. Good lord! Once this nightmare is behind us, we will never use this imaging center again. Clearly highly disorganized and they don't care.