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| - Dined on Friday, 2/22/13. My wife and I recently moved to the Phoenix area from Chicago and I really had no idea about where to dine. It was my wife's birthday and I wanted to dine at least at a 4 star restaurant- so I came to Yelp for advice.
Our reservation was 8:15pm and we arrived at 7:55pm. We were invited to sit in the lounge area, which we did, and I expected to do so since we were so early. We sat in the lounge for about 10 mins and were not approached by a server. In fact, I thought there were no servers since I saw none on the floor so I went to the bar and ordered myself, just like I would at a Chicago neighborhood bar. (Irk#1)Drinks were good and strong, but REALLY pricey- $26 for 2 drinks.
Around 8:30pm, we went back to the hostess desk as no one came to get us for our reservation yet, (they said they would find us in the lounge). We were told our table still wasn't ready and to wait by the fireplace. I was a little peeved now and Iwould have expected to wait if I was late- but we were sufficiently on time I thought.
We were seated after waiting another 5 mins or so. (8:45pm-30 mins late)(Irk#2) The wait staff, I thought, were pretty good overall. They did a lot of table "hopping", i.e. covered each other's tables, so diners were well taken care of yet not too pushy or chatty.
We both ordered the lobster bisque soup. I ordered the halibut and my wife ordered the scallops. Bread was not brought to the table until after we ordered dinner- which was 10 mins after we were seated. (irk #3) The sourdough bread was excellent. The focaccia bread was kind of bland and dry. There were 3 dipping sides offered with the bread, which were very good.
Lobster bisque was quite delicious. They put this "hydroponically infused" basil seasoning on top of the soup that was very good. I thought the soup was a little overcooked (sitting in the pot too long taste) but still good. My dinner arrived hot and the halibut was bland and little overcooked. (pan-fried). I asked for 2 more pieces of the sourdough bread to eat with my dinner and we were told they were "out" of sourdough. (irk#4). Friday night dinner service and out of bread? Really? My wife's scallops were cool as well as her vegetable sides on the plate. (irk #5)The waiter didn't check on us until 10 mins after the dinner was serves (irk#6) so it wasn't feasible to send it back to get reheated. The waiter offered us comp deserts for the trouble, at least.
The last irk (#7) was that we asked for a bag to put our left-over take home boxes in- 3 total boxes. The waiter said they "were out of bags". He checked twice and the 3rd time brought us a Home Depot bag. I asked if he went to his car to get it. How difficult would it have been for the restaurant manager to go down to the gift shop and grab a couple of dozen bags?
Maybe my expectations are too high since I'm from Chicago(?), but when a restaurant is rated 5 stars by all of you Yelpers, I expect a little better service when dropping a couple of hundred bucks. Other than the view and the ambiance- I wouldn't recommend this restaurant.
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