rev:text
| - I was in this store a couple days ago because I needed to purchase some wine and beer for a party. Well, as usual when I come here I ended up going way overboard and filled up my cart with a ton of wine bottles. Hey, I have a wine fridge at home that was starting to get a little empty looking. I don't really think their prices are that fantastic but they do have an awesome selection. I really like the fact that they have some pretty detailed descriptions of the lesser known wines, too.
Unfortunately, when I got home from my shopping trip and looked at the receipt, I realized that one of the bottles appeared twice. It was the most expensive one, a $30 Châteauneuf-du-Pape, so I knew I had not purchased two of them. I double checked my count and then resolved to return the next day. My husband didn't think I would get my money back since I would not have any proof. That got me a little upset to think that maybe I had been cheated and that this was some kind of scam they were running but I decided to be positive and assume that it was an honest mistake. When I arrived at the store the next day, a very friendly employee at the customer service desk offered to help me right away. To my surprise, they actually take video surveillance of each checkout lane. I guess that is probably standard in a lot of stores these days. Anyway, after very quickly verifying that I was indeed overcharged, she provided me with a refund. She apologized several times and was very nice about the whole thing. It made me feel good that she recognized that it was an inconvenience for me to have to come all the way back to the store. My experience with her pretty much canceled out my annoyance at the clerk's mistake or any other negative feelings on my part.
I will continue to shop at this store in the future. ;0)
|