I had the misfortune of coming here on a busy day when they were severely understaffed. We waited 20 minutes just to get a menu. After we ordered they brought ketchup and mustard bottles to the table. The ketchup was empty, but with no server in sight, we didn't bother waiting to eat our fries. The same scenario applied to extra napkins, refills, etc.
In spite of almost no service, the food ( once it came ) was reasonably good. It was pretty standard pub fare. On the day I was there, they had a brunch menu, as well as a lunch menu. Brunch included things like French toast, eggs Benedict, etc. Expect above average food at prices typical for this type of chain. Hopefully you will get served!