I like the walk-in part for shots & a short wait, but do not like that they take the puppies away from owners in exam room to go to the back for the vaccination & deworming. Supposedly that is the policy so a tech can help hold the pet. There is no reason the tech could not come in the exam room also. I was a tech for many years before moving to Vegas & am very wary of this, especially with a 1 pound yorkie puppy. I want to see what is being done to my baby & watch closely that there is no allergic reaction. Plus how do I know that the back area is sanitized properly? This is my baby so yes I am super protective. I have never been to a vet that takes the animals in another room just for shots, not even vaccination clinics. Everyone was friendly, but not sure I'll be back.