Horrible! I called for them to come out for a service call. They took down my information and set a window of time. After that time had passed, I called and was given the excuse that the woman that booked my appt had not written down ANY of my information. But they knew we had bought "Mr X's" house (so obviously they knew where we lived) When I had enough of the excuses and asked if they were going to come, the service tech said NO - Find another company! I called the office to speak with someone in charge - no one there, and they could not have cared less. I would be mortified if this were my company.