Johnny, glad to see you checked the tape. The guy quoted me 20 minutes, why did he do that if he could not commit to the time? Did you see the person in front of me that was being apologized to upon my arrival because their pie was so late? Did you see the amount of time I stood behind the counter before someone helped me at the different times? Did you see your staff member eat a piece of patron's food while working behind the counter? Did you see that my order was not even placed on the line? Did you see the lady lie to me when I arrived and said it was only going to be another 5 to 10 minutes, then scamper to the back to even find the order? Did you see the three guys behind your counter just clowning instead of cooking? The only thing I saw them cook during the time I was there was two orders of garlic knots - maybe that's why you were so far behind? Did you see your hostess was hanging outside petting her dog when I arrived at a place of business with a sign that says wait to be seated? Heck, did you see that none of your TVs were even tuned to the Cavs game? I could care less about a discount - after being lied to and watching the guys making the food just goof off I was ready to go.
BTW I really like Cleveland. Where does your angst about that comes from? Keep living on your laurels instead of addressing the issues of over promising and under delivering, and having employees that are counterproductive. Remember this was my experience of your business not how good your pizza tastes - how many others have felt the same way and not said anything.....I'm sure you make good pizza, but if it is a pain to get and you're stuck dealing with a bunch of clowns - because they are acting like goof offs - sorry man I got better things to do.