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| - To say I was disappointed with my meal and service quality at North Italia is a vast understatement. This past Saturday a friend and myself decided to call in an order and take it to go since her husband was still at home and it's about 30-35 minutes away, we just happened to be over that way.
We order on the phone and they repeat it back to me and everything sounds great, they say it'll be 25 minutes and we head over to pick it up. Once we get there they confirm our order again and give us the receipt to sign and all seems good. We ordered two different pasta dishes, the scallops, and the bread appetizer. We leave and get back to the house, again, 30-35 minutes away and the appetizer and two pastas are on top with the scallops on the bottom. Everyone's food looks ok, then I get to the scallops. I asked for no butternut squash and to sub for asparagus, which the receipt said again that it was subbed. Upon opening the container, the risotto part of the dish was missing entirely from our order, so right there half the meal is missing. They still put the butternut squash in as well, and the Brussels sprouts weren't actually Brussels sprouts, just the ends that when cooking you usually discard because they're too fibrous to chew through (I included a picture of the Brussels sprout ends, which were the only thing included).
So, basically I got to pay for a full entree to only get 3 scallops and a few asparagus and nothing else to eat. I called them to see if they could potentially put me on a list or something to have the entree remade at a later time, because again, I'm 30+ minutes away and driving back would be ridiculous. I didn't want a refund and I wouldn't even have written this review if something like that was done but they just apologized and asked if I could drive back to get the missing component of my meal.
Based on their reviews and people saying everything was good I was excited to try this place and upset that my experience wasn't the same. Just prepare to be disappointed if you order to go.
**UPDATE: The manager messaged me wanting to make it right and I tried to reply but the email he gave me wasn't valid and he never replied to my message so I guess my review stands since I won't be giving it a second chance due to the flaky communication
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