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  • Went into this Verizon "Premier Retailer" which is a commission based store not run by Verizon. If you're not interested in purchasing a new phone they have little incentive to help you. Went in to do Verizon's trade in deal where I trade in my Iphone 6 for a new Iphone 7. Was told by a employee that deal was no longer available, even after seeing a commercial for it less than 2 hours earlier. Employee said the new deal would cost me over $300 with my trade in. I initially agreed and then half way through the process she led me around the store and said I had some promotional gifts with this offer as "Verizon's way of saying sorry for 2-year contracts." She loaded me up with a "free" Bluetooth speaker, rechargeable battery, screen protector and case. I explicitly said I had these items already and asked if there was anyway to not receive them for a discounted price. She responded that it was part of the deal and that she couldn't do anything. After leaving and feeling very disappointed I went home to see the commercial about the Iphone 6 trade in offer on TV again just an hour after we left the store. I called the employee and read verbatim the offer details on Verizons website. She said fine and told me to drive back to the store to get the deal. On my way back she called me and said that taking that deal would only save me $7/month and I would have to give back all the great gifts I received. I laughed as this it was clear by that time that she simply added these "gifts" to my bill to receive a higher commission. I arrived at the store and waited for another 30 minutes while the employee helped another customer. Once I was able to return the "gifts" I received half of my money back and couldn't get a straight answer as to why I didn't get the entirety of my bill returned. She wouldn't even provide me with an itemized receipt, simply the credit card transaction receipt. At this point I was convinced this was a scam and was extremely irritated. At first she claimed the remaining balance was a "deposit" on the new phone but when I asked when I got this deposit back she switched to it was a "down-payment." I left still feeling like I got scammed but at least I got some of my money returned. I feel like an idiot falling for this but after a long day at work I was tired and thought I would have been treated fairly. Having low paid commission based employees in this type of store is ridiculous. On both occasions when I went into the store I had to wait for a minimum of 30 minutes to be helped and witness this employee run the same scam for several other customers and even heard one complain that she also didn't need these "free" gifts. Both of the Verizon stores on University Ave (Hilldale & Campus) are owned by the same company and employees switch between the two when asked. I HIGHLY recommend simply going online or calling Verizon directly and staying away from these "Premium Retailers" who are only concerned about selling products.
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