I've been to physical therapy 3 times now for my knee. The first two experiences we with a PT in training, she was very friendly, attentive, and tried to figure out the best thing for me. My last experience there however was terrible. The trainee is apparently gone and I got to work with one of the 'experienced' PT's. I had an hour appointment - he took me about 8 minutes late, left me in a room for about 10 minutes while he looked for a machine. Then told me to just go stretch my knee on my own while he chatted with co-workers. After my stretching, he told me to go onto the stairs and go up and down, 3 sets of 15. I did this and he had disappeared yet again - I waited for more than 10 minutes and he never came back, so I got my stuff out of my locker and left. I complained to the front desk about my experience and the receptionist wrote down my complaint and didn't make me pay the co-pay. If you plan to use PT at ortho-carolina, I strongly suggest finding one of the PT's who are going to work with you and that cares!