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| - The low reviews I've seen just don't jive with what I have experienced in person, both my own shopping experience and seeing how the staff interacts with other customers. Their business comes in waves. 20 minutes it's packed. Then slow for half an hour and then packed again. If you stop by when it;s busy, you might have to wait a few minutes. But you're going to be talking face to face with an industry expert. Someone who shoots professionally or at least semi-professionally themselves. If they cannot answer a question you have they can usually find the answer and usually i seconds by checking with a peer. Moreover, everyone there loves what they do and love helping people. They do hate when people come in and take an hour of their time getting educated and then those folks go and buy mail order. Biggs often cannot match prices or deals from unscrupulous mail order dealers for several reasons. Canon, Nikon and Sony all have fixed minimum prices. If they drop below that they risk losing the line. They do NOT sell gray market imports (which is another way some dealers sell of cheaper but there is no US warranty). Lastly, they don't come up wit cheesy cheap bundles with inferior flashes, tripods etc. bundled in to get you to purchase stuff you don't need. They sell US products with all accessories and the full warranty.
They stock an amazing supply of used equipment which they stand behind. They keep a good suppy of new gear on hand from amateur Point and Shoot cameras, to professional SLR bodies and lenses and everything in between. They stock studio supplies, film, lighting equipment, printers, darkroom equipment, paper and developing supplies, bags, etc. In short, they carry everything you need. They guys there from Steve (Biggs) to Troy, Jamie, Franklin, Edward and the rest all care about their customers. Give them a fair shake and you will be a lifetime customer.
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