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  • I used uber for a couple months and all was fine, until last week. I was looking at my bank account and saw a charge i did not make, from Sydney, Australia. My account information was somehow leaked and they changed my account information. Here is what really ticked me off. I tried calling Uber's Customer service number... The line just goes to an answering machine saying Email is faster. When i emailed the customer service i checked my bank again. There was another charge on my account. I ended up telling my bank to freeze my account. It wasnt until 2 HOURS after my email that they got back to me. I still had to supply them info and hope they will freeze the damn account. After the second email it took them a whole nother 2 HOURS to respond again. Here i am, around 5 hours later, 2 successful false charges on my bank account amounting to about $80 and two unsuccessful notifications on it. Finally Uber recovers my account and promises to return the money. However, my card is now useless because the bank will not reinstate a card that has been blocked, and it takes a week to get a new one. Uber's customer service is the worst i have ever seen. Not having a call center is the worst decision a business of this size can make.
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