I guess you learn the most about a business when things are at their busiest/most challenging. I realize I went on a day right before the holidays and IF I had I been a walk-in I would absolutely have no right to complain. But I wasn't... I called earlier in the day and made an appointment. I asked for an earlier time but the technician said to come in at four. After no one said anything to me with my feet soaking for 25 minutes, I left. None of the nail techs seemed worried about losing my business that day, so I won't worry about returning. Ever. If you don't mind what comes along with a cheap mani/pedi, like threadbare fabric on the spa chairs, or being ignored for a half-hour, while people who came in after you get served first, go for it. I'll pass.