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  • Been a few years since they first opened and wow, how have things changed for the worse, service-wise. Based on the shockingly chaotic system now, you've been warned: avoid this buffet (at least during the holidays). PR disaster here with many visibly frustrated people in the crowds around the buffet, but what does the buffet care? They will ring in the money anyway, despite lots of unhappy people and negative word going around. That's an unfortunate vibe that came off to me. It's man versus machine. When you walk up to the buffet, there are now rows of ticket machines. No notable sign explaining what these machines are (they're like the Fast Pass machines at Disneyland). You're expected to wade through the crowds and insert your information into the machine and the screen tells you when exactly to come back -- do not expect anything less than three hours! Many of these machines don't even work, so even though you're supposed to get a ticket, they end up telling you that you "don't need a ticket." The system is *supposed to* help spread out/manage the crowds, and it's *supposed to* be your "ticket" in at the allotted time. But when we come back at the time we were scheduled for and found a worker, he told us that they're not letting any more people in to the buffet even with a "ticket" and that the wait will be another 3 hours (so, a total of 6 hours). There are just "too many people we didn't expect." Wait. So what was the point of scheduling and giving out tickets and waiting the three hours? And why not alert people of the extreme wait times BEFORE they wait the three hours only to be then turned away. After all, the machine took contact information. Why bother with a flawed system that ultimately is much more confusing and chaotic than simply lining up when you get there? Unlike Disneyland's FastPass, this ticket system is a disorganized mess. Finally, if you try to clarify with any of the few workers here, they respond with curt, smug replies. Maybe it's the holiday stress on everyone, but their demeanor and really lack of service or care is unfortunate and not helping the situation. No answers for anyone. Family and I were looking forward for another go here, but it looks like we won't ever be trying again.
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