I walked in at 2:30 pm on a day that it was snowing. Not exactly rush hour. The person behind the counter was on the phone and continued to stay on the phone for at least five minutes. Apparently the rest of the workers aren't qualified to wait on anyone...so I waited. Ordered a dozen doughnuts and a couple of cannoli. The doughnuts are made of poor quality flour. It's pretty hard to screw up a doughnut....but they managed to do so. The cannoli was so bad that 80% of it went into the garbage. I will not be going back to this place. They can do so much better...and furthermore I would be shocked if this place was still open in a year.