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| - For Father's Day I received an engraved Mont Blanc pen. I was excited as I open the beautiful
packaging and admired the instrument. This was a great gift for the dad who has most everything he wants and needs. My 14 year old daughter and my mother who orchestrated the purchase definitely have great taste.
My experience writing with the pen was disappointing as the fine point skipped which proved challenging. I quickly focused on the beautiful thought and then took my prized gift to the Scottsdale, AZ store to hopefully have to diagnosed and repaired.
A few days later on June 21st I arrived at the Fashion Square store only to find them closed for remodeling. After a quick look in the door I was greeted by and employee who let me know the store was closed for the day and requested I come back tomorrow. After sharing my story about the beautiful Father's day gift and inability to travel back anytime soon he took my receipt and offered to send me a new ink cartridge in the mail letting me know that sometimes the ink dries out when not used and since my present was ordered online he could not guarantee how long my ink had been in the shipping fulfillment center. I thanked him and went about my day.
A week later an ink cartridge was mailed to me with a hand written letter apologizing for the old ink and requesting that I give the enclosed cartridge a try. Unfortunately the new cartridge was not in a box and was damaged in the US Post Office sorting machines so once again I focused on the great thought and not the poor execution.
A few days later on July 1st I headed back to the store with the handwritten letter, envelope, broken ink cartridge, my engraved pen and my original receipt. Today my sales representative was Lashley 304767. Lashley, who was not at all interested my my journey to find a smooth writing pen over the last 2 weeks, told me 3 times that even the slightest drop of a Mont Blanc pen from a few inches over a surface could damage a roller ball causing a pen to write like me. After the 3rd reference to operator negligence I kindly told him that my pen had not been used yet since it was not rolling and writing as expected. Lashley then added a new blue ink roller ball for me to test in my pen. (Apparently there is a US shortage of black Mont Blanc ink this summer so blue was the closest option to black available.
After successfully testing the new ink cartridge and learning I needed to check back in a month or two for black ink I began to pack up my pen so I could head for home. Lashley reminded me that I was in possession of a store owned pen cartridge and that I needed to purchase it or give it back to him. To my surprise, even though I received a free black cartridge that was broken in by the US Mail, now I needed to pay $18.35 for a blue ink cartridge. I suggested that the blue cartridge be give to me for free since my $500 pen was only two weeks old and had not ever written correctly. Lashley said he did not have that authority and quickly went in the back room for a private conversation with his manager. To my disappointment, he returned to request my form or payment. After the transaction was complete Lashley provided me with another tip about not dropping my pen and I let him know that I would not be purchasing any more goods from his store again.
Thankfully, Amazon Prime delivered two new Official Mont Blanc black medium roller ball cartridges in two days for the low, low cost of $17.92, $0.43 cheaper than the out of stock retail price available to me sometime late in August, early September. Thank you Amazon for filling the gap where Mont Blanc - Scottsdale Fashion Square could not.
Now I am writing in style with both blue and black options. Cheers,
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