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| - I'm revising this review from 2 to 4 stars for two reasons:
First, the owner contacted me and offered to refund the installation costs. That would normally be worth bumping up a couple stars, but they made the process frustrating to the point that I gave up on seeing a refund. Weeks later the check showed up.
Communication, conducting follow-up and keeping promises (multiple promised calls back, not one followed through on) are major issues for this company.
One star bump for the refund.
A HUGE peeve is when companies make a public show of damage control. I see it all the time and it's insulting and annoying. Evergreen didn't do this, kept it private, made things right in a reasonable way and asked nothing in return. Worth an additional star.
Original review:
I ordered 2000 square feet of sod, plus installation from Evergreen. Their website reads: "A representative will contact you to schedule your installation if this option is selected. The installation fee will also be added to your total cost."
They never called. I had to call them to make sure I was on the schedule. I was told that I was and that I would get a call when the delivery/install date got closer. Again, they never called. Sod was dropped Monday night. Tuesday mid morning, I called them again as my wife was at home waiting for installers to show up. That prompted the install Foreman to call me with a time estimate. Disorganized and unprofessional.
The sod was fine, mostly. The installation was half-assed and they didn't even follow their own guidelines posted on their website.
Their guidelines indicate the sod should be watered in, piece by piece, as the installation progresses. They didn't do this. Normally I would oversee this type of project to make sure things are getting done correctly, but I had meetings that day that I could not miss. Attached is a screenshot of my text conversation with my wife regarding watering and the install.
They did a horrible job of laying the sod. Attached are pictures showing the HUGE gaps they left in between the pieces. The gaps required 8 cubic yards of soil from Home Depot and hours of work on my part. I don't pay $500 for installation only to have to follow behind the supposed professionals and fix their work with my time and money.
If I were to do this again, I'd hire my own install crew. Because Evergreen delivers good sod, but their install is a joke.
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