So, I was contacted by Giordano's to try then again, and I did. I was told typically they give a $50 gift card to come in and dine. I decided to do pick up this time, and the staff in the pick up area were super friendly. We talked and laughed while waiting for the manager, Vicki, and she gave us our order (over $50) completely free. The food was just as delicious as the first time, and the whole experience was 100 times better than the first. Thanks Vicki for reaching out! I will be back again.