Much like many of the other reviewers, I really wanted to like this place. We had eaten once at their old location and really enjoyed it. Basically everything went wrong with this experience.
1. Server took a while to stop by and when she did we just ordered everything at once. She only took drink orders for half the table. We waited 15 minutes for the ordered drinks and then sent someone to find the server to put in the other orders.
2. We got the Avocado Bacon egg rolls as an appetizer. For $9 you get 6 huge egg rolls. Seems like a great value but it's completely unnecessary. The flavor was pretty good except they were frozen in the middle. I hate it when restaurants use frozen food.
3. Kids ordered pizza (previously frozen) and cheese burger (hockey puck). Husband ordered the Loaded Bacon Cheeseburger add onion and I ordered the Troy Built burger Med Rare (patty, grilled onion, bacon, peanut butter, American cheese). Husband's burger comes out with just sliced cheese (not melted) and bacon with onions rings (not ordered). It was missing the lettuce, tomato and onion. Server comes back with it on the side but most of the lettuce was rotten. My burger had good flavor but it seems like the burger temps are either hockey puck or moo. Mine came out as moo. I ate around the edges but couldn't eat the rest.
4. Asked twice for napkins and water before getting them.
5. Bill delivered and the onion rings that weren't ordered were charged. So we waited 10 minutes to have them removed. When we pointed it out to the server there was just an exasperated sigh before she left to go find a manager. No sorry or "I'll take care of it" or anything that would be considered customer service in the least.
6. Waited another 15 minutes to get the credit card run.
We didn't really get a chance to complain. There was just too much time between service to do something about anything. We just won't be back.