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| - I have to say first that I love Capriotti's. The sandwiches are delicious and the options are terrific.
However, this location's service has been poor to put it nicely. I let it slide the first time as a fluke, but the second time was nearly the same experience. The first time I called in an order shortly after 11 to beat the main lunch rush. When I arrived, they weren't exceptionally busy, but there were a few people there. I let them know I was there to pick up my order and I paid and started waiting. My bag was ready with 3 sandwiches and I was just waiting on one more. I literally waited 20 minutes for that last sandwich. I was asked several times what I was waiting for and I let them know, but that did not help.
The second time I decided to avoid the call-in debacle, so I ordered three sandwiches and brought two friends along to order 2 more each (we were picking up for our office). We were one of three orders they had to make at the time, so again, they were not slammed by any means. After a few minutes, my friends received their orders, but mine was waiting on ONE sandwich. I was asked again what I was waiting on and then informed them. Several minutes later and after 5 other groups got their orders, my sandwich was ready. I proceeded to the register and was ready to pay when they handed a call-in order to the person behind me and asked me to step aside so that they could pay.
What a slap in the face, I'll never return to this location.
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