I had scheduled the appointment day of and was told they had a 4 pm appointment. I wanted 90 minutes was told that there was only 60 minutes. Then after I arrived I spoke with Natalie who was explaining her and Sharla's techniques and decided Sharla would be a better fit. Then right before my time Natalie told me Sharla could not make it which I thought was a little weird. But I was very happy! Natalie did an amazing job making sure I felt comfortable the whole time through. She was perfect pressure and I had a very bad kink in my neck and afterwards it was gone. She ended up having 90 minutes and it was amazing and very reasonably priced. I will be back!