Complete mess. I was in town for the day and needed a quick blow out before a meeting. I called to inquire. The receptionist told me they did not have immediate availability. Then called me back 5 mins later to tell me they could take me right away. I grabbed an Uber and ran over only to find that the receptionist was the only one in the salon. No owner/stylist. "5 mins" she told me. I waited. Then I went and got a coffee next door. Still no one showed up to do my blow out. I left. Total waste of time and money to get there. No clue about customer service. Then- a full 45 mins after the receptionist twit called to tell me she could take me right away, the owner/stylist called me to tell me he was in now and could take me. Sorry, I did not realize I was working around your schedule! What a clown and what a totally crappy experience. Oh- and $40 for a blow out. In some strip mall in Madison. Please.