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| - My first experience at KK has left me with very mixed feelings. I went with some colleagues for lunch (4 of us) for the AYCE. While the food was very enjoyable, the entire lunch was sullied by the overall experience. The decor was pleasant and the place is quite large... too large to have only 1 sushi chef on staff. I found it strange that the lunch & dinner AYCE were the same price, but we knew that when we sat down, so can't really complain.
We were given an order sheet which we filled out right away and gave it in, 10 minutes later the food started showing up and it was excellent! We were pleasantly surprised with the food we got (appetizers, hot food, and 2 maki rolls). But then we were waiting for the other half of our order (mostly the rest of the maki & sushi/sashimi)... We waited, and waited, and waited some more, then finally asked the server where the rest of our food was. "Oh, it's coming" she said.
After waiting 45 minutes without any food coming we called the manager, who apologized and assured us that she told the chef to make our order next. Then we waited some more, and watched as the manager and other staff served EVERY other table besides ours (so much for our order being next).
After waiting another 1/2 hour (at this point we had been there over the 90min limit for the AYCE) we called the manager and told her we only got half the food we ordered, it had been 90mins and we needed to leave to go back to work. She seemed quite irate that we were bothering her again and asked us what we wanted her to bring (without giving us any menu to look and see what they missed)... "We want what we ordered!", I told her. So they brought out 3 maki rolls, 2 of which were already served to us, and told us that was everything (which it wasn't even close). I'm not sure if they lost our order sheet or just decided that we had ordered enough food and didn't want to bring any more, either way we left after sitting over 2hrs and were still hungry. Not the best feeling when you pay $23 for all you can eat and had wasted so much time out of our work day sitting and waiting for nothing. I would've expected some sort of discount for our trouble but the manager was unwilling to do anything for us.
Needless to say I will not be going back anytime soon, and probably never again for AYCE (at least not on a busy Friday), but the food we did get was quite tasty.
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