Zero stars for Zara on Bloor.
WORST management and customer service ever.
I tried to return a defective bag that was only 2 weeks old.
I had the tags and bank receipt but lost the store receipt.
The manager Julie Chang rolled her eyes when I tied to return it and said "too bad" !
She offered me a credit of 39.95 when I paid 134.00 for the crappy bag.
I complained to the head office and they wouldn't budge either.
I have since complained to the Better Business Bureau and have a query with my bank to recover my money.
Wow. Will never shop at that store again.
Will keep you posted if my progress.
Consumers have rights and I will exercise mine.