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  • Zero stars for Zara on Bloor. WORST management and customer service ever. I tried to return a defective bag that was only 2 weeks old. I had the tags and bank receipt but lost the store receipt. The manager Julie Chang rolled her eyes when I tied to return it and said "too bad" ! She offered me a credit of 39.95 when I paid 134.00 for the crappy bag. I complained to the head office and they wouldn't budge either. I have since complained to the Better Business Bureau and have a query with my bank to recover my money. Wow. Will never shop at that store again. Will keep you posted if my progress. Consumers have rights and I will exercise mine.
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