Since Doug chose to respond to my first review, it's only fair that I add a bit more as well. I don't think that a full-scale debate about what went down is going to be very useful. Is it possible that I misunderstood the instructions that were given to me over the phone? Absolutely. But I contend that it is the responsibility of the vendor to explain exactly what's included in the price, especially in a complicated transaction such as this one.
There's only one claim that Doug makes that I need to respond to, just because it's an egregious lie. At no point did I ever threaten to not pay for any of the service. Frankly, this would have been ridiculous and illogical of me to do. The conversation with Doug took place at the beginning of the day, and I was clearly in need of the moving service. Why would I threaten to not pay when the movers could just pull out of the deal (as he threatened to do) and leave me stranded?
Ultimately there are two sides to every story, and you, Yelp reader, will have to determine which side you believe. In the end there are many moving services out there run by ethical men and women. Whether you believe my story or not, is it worth it to do business with someone that MAY have treated a customer this way? This wasn't about the extra few bucks Doug stood to make from selling me paper and bubble wrap. It was about how he treated a customer. I'd encourage you to think this over and do your business with one of the many other moving services out there.