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  • I was a member at LA Fitness and specifically went to this location for 8 years. I was lured in to sign up by some troll who came to my place of work promising a deal of $20/ month with no sign up fees only to find out from the sleazy salesman that the person who offered this deal was "mistaken". The person set up a booth at my office which housed over 1,000 people at the time! Strike one. Well, I live in the area so I signed up and went at least 3 times/ week for several years until I got sick of: a) dirty and broken equipment b) being harassed by staff trying to upsell me on things I didn't need c) rarely being able to do a full circuit without some tweeker bothering me (apparently this location is where drug users go to pick up dates) and d) the general slovenly appearance of the staff and the lack of maintenance on the equipment and furnishings. I finally stopped going about 2 years ago and have spent the last several months trying to cancel my account only to be told (rudely) of course that I have to mail in a form- a form that CANNOT be accessed anywhere on their site without creating an account and logging in. If you call the customer service number and try to get your account/ barcode number to create an account to cancel, they will just give you the runaround. Long story short but I let my card on file expire and washed my hands of the situation. Then I started getting calls from their customer service office in LA demanding that I update my card and pay a fee!!! For what??? A fee to cancel? I have tried to explain on several occasions that I not longer wish to pay a fee for something I'm not using but they seem to think I owe them something even though they have made it IMPOSSIBLE to cancel. They even called me on Easter Sunday to try to get me to pay a phantom fee? LA Fitness is a poorly run scam and sorry excuse for a gym. Do yourself a favor and find a small, non-corporate gym. This company is unethical to the core.
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