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| - We moved to the South Scottsdale area about a week before Thanksgiving. Being from Chicago, this was the pizza we had to try. The food is amazing, but the customer service stinks. We've ordered 5 times at least and have had a major delay 2 out of those 5 times. Tonight I placed an order for pickup. It is a 40 minute pickup time, but since the food is great, I agree. I arrived on time for pickup to discover that the woman hadn't even added the wings on to our order. I asked how long for the wings. She tells me 20 minutes. I told her to forget the wings, we'll just take the rest of the order. She then tells me that the order isn't ready and that I am looking at another 20 minutes. Tired from just arriving from a plane trip, I agree to pay upfront and have them deliver. I noticed while I was there that they had taken the phones off the hook because they couldn't accommodate any more orders. Even with $10 off the bill, I am outraged! It took almost another hour for them to deliver the food I had paid for upfront. I tried calling, but phones were still not being answered. No pizza is worth an 1 hour and 40 minute delivery time!!! Especially when it was supposed to be a pick up order to begin with. Good food, but poorly managed. If you have that much business, hire more help and do right by your customers!!! Will not be customers again unless management changes. Too bad, loved their food!
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