| rev:text
| - I'm really frustrated with this place. It's one of my teenager's favorite places to eat, but my experience yesterday will keep me away for quite awhile. We've eaten here many times because...
My kid loves buffets where he can pile up on the limited amount of foods he likes. For example, at sub sandwich shops, he only has meat, lettuce and cucumbers on his bread. Boring! At Genghis grill he piles on the meat and adds broccoli an almost no sauce. He loves the Udon noodles. I like the place too. I make a mess every time (meaning I mix all the wrong things together) but I'm happy to do it. I think the food is really tasty in spite of my culinary challenges.
I love the idea of this place, with TVs all around, and a full bar. Unfortunately the execution falls a bit short with the TVs too high near the ceiling to be comfortable to watch for even a meal's worth of time. The only TV I could see yesterday had a ceiling fan right in front of it. The drinks are pretty pricey too, so there's better places to hang nearby if you want to watch a game (which I wanted to yesterday).
Now on to the service... I don't like these semi-service deals where they bring you drinks and your check. Am I supposed to tip them the full 15-20% like a regular restaurant? If so, WHY? Anyway... the gal who helped us was really short with us when we showed her my Yelp discount on my phone. Yes, I showed her when she brought me the check, but I checked in on Yelp when I finished eating. I hadn't asked for the check, so I don't think she should have had any attitude. Then the thing that really sealed the deal was that I forgot my leftover box on the table (yes, I'm to blame here) but I barely made it to my car in the parking lot when I discovered it. I was maybe 10 spaces from the door. I actually jogged back to the restaurant and went to my table and everything was gone. Everything was thrown out in 2-3 minutes from getting up from the table. I had more than half my meal in there (it was full) and nobody even tried to holler at me. They could have seen me out the front door all the way to my car. I'm pretty sure it was my server who did it too because I found her and asked and she said YES it's been thrown out. She acted a little sorry but I think she was happy to have "gotten me" for pulling up a coupon late. So I left pissed off. I got to my car and decided to call the manager. I got the number and got him on the phone. To his credit he offered to make me a new meal, but I was already down the road and didn't want to get out in the AZ heat one more time. I didn't want free food. I feel like taking free foods discredits the complaint to some degree. I want to be treated better in the future. Hopefully he spoke to her. Grrrr... still irritated the next day.
I'd give lower than 3 stars, but it was just one 1 star day out of many visits. I'd have given them 4 stores before today.
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