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  • My experience with this store was probably the worst customer service experience I have ever had. I am getting married and I won 5 free rental tuxes from Jim's Formal Wear, which Brothers Tailors is a retailer of. Jim's reached out to this store and asked if they would be willing to work with me to do the measurements of my wedding party and place the order for the rentals and was told yes by the owner Minas. When my fiancĂ© and I went into the store we were treated so rudely by the manager lady the second she realized that she wasn't going to make any money off of us and that we had won free tux rentals. She made it clear that she was not helping us in any manner to make sure that we picked the right tux, or that the order will be placed correctly "It's wasn't her responsibility." Heck, she never even bothered to ask me what my name was! We ended up visiting this store three times before we finally said "forget it" and FORFEITED our free tuxes and ended up renting through Mens Wearhouse! She made what should have been a happy experience - a dreadful one. I'm sure this store is ok for buying a suit or getting tailored, but if you're looking to rent a tux for your wedding this is not the store for you. Minas should not have this lady on his staff, she is rude and because of her I will not be recommending anyone to this store.
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