Our realtor recommended this company to fix the unit in our rental. They were fantastic about contacting our tenant and scheduling to see her the very next day.
We waited to hear from the company about what needed fixing and how much it would be. Never heard from them. My husband received a call yesterday asking where to mail the invoice.
Understandably, he was frustrated about not being notified about the repairs before they were done and what the cost would be. He expressed his frustration and the woman completely ignored it and continued asking where she could mail the invoice.
Did they forget? Possibly. Things happen and I understand. But it is not okay to gloss over an unhappy customer without even so much as an "I'm sorry. We should have called you and I'm sorry we didn't."
There are too many choices out there these days to work with companies who don't care about their customers.